Similar to other hospitality business openings in our community and around the world, moving New York forward means putting stringent new health, safety, scheduling and hygiene procedures in place ahead of our carefully managed reopening. Maintaining the health and safety of our guests and team members remains our primary goal.

1. HEMPFIELD TOWNSHIP (KDKA) – The new casino located at the Westmoreland Mall now officially has a grand opening date set.
2. Two of them, del Lago in the Finger Lakes and Resorts World Catskills in Sullivan County, are set to have new ownership, and all four are grappling with how to grow in a crowded Northeast gambling.
3. Resorts World Catskills is a hotel and casino located in Monticello, New York. It opened on February 8, 2018, and is owned and operated by Empire Resorts. It was built on the former site of the Concord Hotel.
4. Resorts World Catskills has announced that it will begin welcoming back guests at 10am on Wednesday 9 September, after Governor Andrew Cuomo gave the nod to casino re-openings.

With that in mind, your next visit to Resorts World Catskills may look a little different as we roll out our new Resorts World Safety Plan in accordance with recommendations from the CDC and health officials. Our 21-point plan is in place to ensure you feel at ease every time you visit Resorts World Catskills, and puts health and safety at the center of our operation.

ARRIVE HEALTHY

For our initial reopening, entry will be limited to the main front entrance and the parking garage. We recommend that guests in wheelchairs use the main front entrance. For your safety, please abide by our entry directions so that everyone passes through controlled access points.

OUR THERMAL SCREENING PROTOCOLS

Rivers Casino in Schenectady is owned by the Chicago-based Rush Street Gaming. Del Lago, built at a cost of $440 million, and Resorts World, a $1 billion casino, have been the weakest performing.

Upon arrival, our security team will be conducting non-invasive temperature checks using thermal scanners. Any guest or team member with a temperature above 100.4 degrees will not be permitted entry.

WEAR YOUR MASK

In accordance with state and local guidelines, all Guests and Team Members will be required to wear face masks while on property. If you are unable to bring your own mask, Resorts World Catskills will have masks available for purchase at both of our entrances.

PHYSICAL DISTANCING

Just as we are all doing on a daily basis, guests will need to practice physical distancing by staying six feet apart from guests outside of their circle, while standing in lines, using elevators, or moving around the resort. You will find markers and indicators in areas where lines form, plexiglass barriers where appropriate, and ample signage to remind everyone of the new guidelines.

SANITATION STATIONS & HAND WASHING

Over 200 sanitation stations equipped with hand sanitizer and sanitizing wipes are located on the casino floor and throughout the property to encourage frequent hand washing and to allow guests to clean common areas before touching.

RESORTS WORLD CLEAN TEAM

Our team members have received COVID-19 safety training and our comprehensive cleaning procedures have been enhanced. The RW Clean Team will be regularly deployed to high-touch guest and team member areas for cleaning and disinfecting.

CASINO UPDATES

The gaming floor will be operating at 25% occupancy from 8am to 10pm daily until further notice. Currently, our slot machines, Sportsbook 360, and live table games (with the exception of the poker room) are open.

The following table games are currently available for play:

o Blackjack
o Craps
o Roulette
o Baccarat
o 3 Card Poker
o Let It Ride
o Caribbean Stud
o Ultimate Texas Hold’em
o Casino War
o Pai Gow Tiles
o Pai Gow Poker
o Crazy 4 Poker
o Mississippi Stud

DINING UPDATES

We have opened select food and beverage options. Following NYS Guidelines, no food or beverage will be permitted on the gaming floor.

RW Food Hall is open daily from 8AM-10PM.
Good Friends Market is open daily from 11AM-5PM.
24/7 Bistro is open daily from 7AM- 10PM.
Cellaio Steak is open for dinner Wednesday through Sunday. Check herefor hours and menu.
Empire Lounge is open Friday through Sunday. Check here for hours and menu.

HOTEL UPDATES

The main hotel tower is now taking reservations for all guests. You can book your stay here.

Our indoor pools, fitness center, valet and the Crystal Life Spa will open at a later date.

Sullivan County Casino Opening Times

ENTERTAINMENT UPDATES

Sullivan County Casino Opening Back-up

Some scheduled gatherings at Resorts World Catskills are being postponed. For a complete list of up to date cancellations and postponements, please click here.

FREQUENTLY ASKED QUESTIONS

Check out our FAQs for more on our reopening here.